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Urgent repairs fall into two categories: essential services and other urgent repairs. A suitable repairer must be found within a reasonable time-frame. There are some times when a tenant may need to arrange for the repairer.
Essential services are listed in the Residential Tenancies Regulations 1989 and include repairs to:
Other urgent repairs are not an essential service, but if not fixed might cause damage to the premises, injure a person or cause undue hardship or inconvenience to the tenant/s. For example, a broken window.
The landlord/lessor has 24 hours to do this if the repair is needed to a defined essential service, and 48 hours for any other urgent repair. The repair does not need to be fixed within this time but the lessor must make an appointment with the repairer to fix the problem.
If the urgent maintenance is relating to your electricity, gas or water – turn the applicable utilities off at their mains if it is safe to do so.
In every tenancy, if the need for urgent repair is required other than as a result of a breach of the agreement by the tenant the following must be adhered to:
At Elders Bunbury we work closely with local contractors and prefer to where possible use their services to ensure a standard of service and repair is achieved.
Police – 13 14 44
Western Power – 13 13 51
ATCO – 13 13 52
Water Corporation – 13 13 85
State Emergency Services (SES) – 13 25 00
If you are broken in to, please report it to the Police and obtain a Police Report number. Pass this on to your Property Manager as soon as possible.